Refund & Cancellation Policy

1 General Policy

VyaparCart.com provides an online platform through which customers can discover products, businesses and services offered by participating sellers and service providers.

Refund and cancellation conditions may vary depending on the seller, product, service and transaction.

2 Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched, subject to the applicable seller's cancellation conditions.

• Cancellation requests should be made as early as possible.
• Orders that have already been dispatched may not be eligible for cancellation.
• Certain products or services may have separate cancellation conditions.

3 Eligibility for Refund

A refund may be considered in circumstances such as:

• Order cancellation accepted by the seller.
• Payment received but the order cannot be fulfilled.
• Product received in a damaged or materially incorrect condition, where applicable.
• Duplicate or incorrect payment transactions.

4 Non-Refundable Transactions

Certain products, services, promotional offers, customized products or completed services may not be eligible for cancellation or refund.

Customers should review the applicable product or seller information before completing a transaction.

5 Damaged or Incorrect Products

If you receive a product that appears damaged, defective or materially different from what was ordered, please contact the relevant seller as soon as possible.

• Keep the original packaging where applicable.
• Provide photographs or other supporting information when requested.
• Do not dispose of the product before the issue has been reviewed.

6 Refund Processing

Once a refund has been approved, the refund will generally be processed through the applicable payment method or according to the arrangement made with the seller.

The time taken for the amount to appear in the customer's account may depend on the payment provider or financial institution.

7 Service Transactions

For services booked or obtained through VyaparCart, cancellation and refund eligibility may depend on the service provider's individual terms.

Customers are encouraged to confirm cancellation conditions with the service provider before purchasing or booking a service.

8 Seller Responsibility

Sellers and service providers listed on VyaparCart are responsible for fulfilling their respective products and services in accordance with applicable laws and their stated policies.

Where applicable, customers may be required to communicate directly with the relevant seller or service provider regarding order-specific issues.

9 How to Request a Refund

To request a refund or report an order-related issue, please contact the relevant seller or contact VyaparCart through the Contact Us page.

Please provide relevant details such as your order information, transaction details and description of the issue.

10 Policy Updates

VyaparCart reserves the right to update this Refund and Cancellation Policy when necessary.

Any updated version will be published on this page.